contact

 general@nearynogs.com
Kilkeel, Newry, BT34 4SW
OPENING HOURS 10:00AM-4:00PM

©2018 by NearyNógs Stoneground Chocolate. Proudly created with Wix.com

STORE POLICY

CUSTOMER CARE

   We will greet our customers in a courteous and professional manner.

We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.

   We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.

We will touch base with our customers to update them as to where we are in the process.

   We will respond to website questions/requests within 24-72 hours during normal business hours.​

We will finish our encounters with our customers in a courteous and professional way.

Emails

We will respond to e-mails within 24-48hours during normal business hours.​

WHOLESALE INQUIRIES

Thank you for taking an interest in NearyNógs Stoneground Chocolate. If you are a an online retailer, or a chef, restaurant, coffee shop or store and would like to know how to become an official NearyNógs Stoneground Chocolate retailer, please contact us via the Contact form. Once we receive your inquiry, we will contact you.

If you are an existing NearyNógs Stoneground Chocolate retailer and need to place an order, please contact us via e-mail at orders@nearynogs.com

PRIVACY POLICY
 

What type of information is collected on this website?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address if you subscribe with us or place an order;  computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, postal address, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect this information?

When you conduct a transaction on our website and/or subscribe, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.  If you telephone the website phone number, the phone number used to contact us may be saved and/or stored on our database.

Why do you collect this personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies on our Store?

In accordance with the GDPR, we must inform our users that we are using cookies on our site. 

How can you (our site visitors) withdraw your consent?

If you don’t want us to process your data anymore, please contact us at general@nearynogs.com or send us mail to: 17A Ballymaderfy Road, Newry, BT34 4SW, Northern Ireland.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and Contact

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at general@nearynogs.com or send us mail to: 17A Ballymaderfy Road, Newry, BT34 4SW, Northern Ireland.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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