Frequently Asked Questions
How long will my order take?
After your order is paid for and received, it will take approximately a day or so to process. After processing, your order will be shipped and you will receive a shipping confirmation email or sms message to your phone. In the U.K. it will take 3-5 working days for your order to reach you. In the E.U. it will take atleast 7 working days. Outside the E.U. it may take up to 15 working days. During busy times, e.g. Christmas, orders can take up to 7 days to ship from order receipt.
If i don't want to order online how can i buy NearyNógs chocolate?
We have a list of stockists on our website under the navigation link "Stockists"
where chocolate products may be collected, although we have no control of the stock levels at each stockist.
We are open six days a week at our factory shop, Monday - Saturday's 10am-5pm. From our business address you may arrive to collect orders placed online or buy chocolate products, or shop in our brick and mortar store. Again products are subject to availability and we may not have ALL our products available for everyone as they are popular and hand crafted. We also have a Café on site with the best coffee, soft drinks, Cacao juice and tray bakes.
Is your chocolate vegan, dairy free, gluten free, sugar free?
Our produce is ALL gluten free.
Vegan and dairy free:
Our chocolate bars, Cacao nibs, Chefs chocolate, most of our drinking chocolate (except vanilla white and vanilla chai) are all vegan and dairy free. Our chocolate fudge is NOT dairy free, vegan or sugar free. We have vegan truffles and non-vegan truffles.
Cacao Nibs, 100% Chefs chocolate, 100% Drinking chocolate and 100% Chocolate bars are all free from sugar.
We do not use nuts in our produce. There maybe occasional use of peanut butter in "peanut butter cups". Whenever we do make this product, it is in a seperate area of the factory which is cleaned thoroughly before and after use and is packaged immediately. Any peanut butter is stored in an air tight container after use.
We use condensed milk in our chocolate fudge and truffles. We also use whole milk powder in our vanilla white and vanilla chai drinking chocolate.