Frequently Asked Questions
How long will my order take?
After your order is paid for and received, it will take approximately a day or so to process. After processing, your order will be shipped and you will receive a shipping confirmation email or sms message to your phone. In the U.K. it will take 3-5 working days for your order to reach you. In the E.U. it will take atleast 7 working days. Outside the E.U. it may take up to 15 working days.
If i don't want to order online how can i collect chocolate?
We have a list of stockists on our website under the navigation link "Stockists"
where chocolate products may be collected, although we have no control of the stock levels at each stockist.
We are open one day a week, Friday's 12pm-4pm from our business address and you may arrive here to collect chocolate products, again products are subject to availability and we may not have ALL our products available for everyone as they are popular and hand crafted.
Is your chocolate vegan, dairy free, gluten free, sugar free?
Our produce is ALL gluten free.
Vegan and dairy free:
Our chocolate bars, Cacao nibs, Chefs chocolate, most of our drinking chocolate (except vanilla white and vanilla chai) are all vegan and dairy free. Our chocolate fudge is NOT dairy free, vegan or sugar free.
Cacao Nibs, 100% Chefs chocolate, 100% Drinking chocolate and 100% Chocolate bars are all free from sugar.